Service I used for years and just stopped using after switching to an emerging FOSS competitor: *emails* "Is there anything we could do to keep you using us? All feedback is greatly appreciated, even brutally blunt criticism!"

Me: *responds by mentioning features only on the FOSS competitor, ends with: "The brutally blunt takeaway is that I'm interested in paying for a service like this, but I'm moving to open-source software because I dislike being dependent on proprietary software" *

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